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Clinic refund policy

Management reserve the right to review your individual Treatment Package and/or Gift Voucher purchased and offer an alternative treatment option (up to the same value of your remaining credit) in the event it is deemed you are not suitable to proceed with the initial treatment plan.

By purchasing a Treatment package and/or Gift Voucher upfront you accept the Treatment Plan recommended by your Skin & Laser technician and agree that you have been fully advised of the result expectations. Our team is  considerate of personal circumstances changing, however, it is wholly your responsibility to ensure you are able to commit to your treatment plan and investment purchased at your our clinic, for the entire duration of your treatment course within the date of validity.

Simetics Beauty & Laser Clinics will offer a refund when required by Australian Consumer Law. Refund calculation for treatment packages = the total amount paid by the client minus each treatment/missed appointment charged at RRP (as this now becomes a ‘pay as you go rate’).

Treatments purchased on sale or during promotional periods are non-refundable or transferable.

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